FAQ📜
📜 Frequently Asked Questions (FAQ)
1️⃣ General Questions
Q: Are the game accounts and subscriptions original or cracked?
✅ All our games and subscriptions are 100% original and legally purchased. You will download them directly from official platforms like Steam, Microsoft Store, or Xbox Live.
Q: Can I share or resell the accounts I purchase?
❌ No, all accounts are non-shareable and non-resellable. They are intended for personal use only.
Q: How is the product delivered after purchase?
📩 Instant Delivery – After placing your order, you will receive a PDF file via email containing activation details and setup instructions.
Q: What if I have a problem activating my product?
💬 We offer full technical support via Discord. If you face any issues, contact us for help.
2️⃣ Game Accounts & Digital Purchases
Q: Can I play online multiplayer with shared game accounts?
⚠ No, shared accounts are meant only for story mode/single-player games. Online multiplayer features may not work.
Q: How long do the accounts last?
🔹 The accounts remain with you permanently unless otherwise stated.
🔹 For Xbox Ultimate Subscription, you get a full 1-year warranty.
Q: What happens if the password is changed?
🔄 The passwords for shared accounts are changed periodically for security reasons. Instructions for updating access will be provided.
Q: What types of games do you offer?
🎮 We provide a huge collection of over 450+ games, including:
- Story-driven & RPGs (Elden Ring, The Witcher 3, Cyberpunk 2077)
- Shooter & Action (Call of Duty, Rainbow Six Siege, Doom Eternal)
- Survival & Horror (Resident Evil Village, Outlast, Silent Hill 2)
- Strategy & Simulation (The Sims 4, Civilization VI, XCOM 2)
- Racing & Sports (Forza Horizon 5, FIFA 24, NBA 2K24)
⚠ Note: Some third-party games may not work due to restrictions from the developers.
3️⃣ Xbox Ultimate Subscription
Q: How does the Xbox Ultimate Subscription work?
🎮 You will receive a Microsoft Store account that has an active Xbox Ultimate subscription. You can copy the subscription and play using your personal account.
Q: What happens if my subscription stops working?
✅ Your subscription is guaranteed for 1 year. If anything happens, we will provide a replacement or a solution.
Q: Does this subscription include all Xbox games?
🔹 The subscription grants access to 450+ games, including newly added titles every month. However, some games may be removed periodically.
4️⃣ Payments & Refunds
Q: Do you offer refunds?
⚠ No refunds are allowed due to the digital nature of the products. However, we provide a strong warranty for replacements if needed.
Q: What payment methods do you accept?
💳 Payment methods depend on the platform you’re purchasing from. Check the payment page for available options.
5️⃣ Customer Support
Q: How can I contact support if I have an issue?
📌 We provide support only through Discord. Join our support server for assistance.
📩 Contact Us:
- Discord: Join Here
- Instagram: @nexa.store
- TikTok: @nexa_gaming
🚀 Need help? We’re always here for you!